Technology news and analysis for business and IT leaders.
Salesforce's repackaged Agentforce 360 editions genuinely simplify a notoriously messy SKU list and bundle Slack, Tableau Next and Premier Success into one line item, but Core and Advanced carry double-digit list price rises and the $2-per-conversation and non-rolling Flex Credit model makes budgeting a guessing game.
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Copilot Studio's low-code agent building is genuinely accessible — authoring costs nothing and internal use is free for Microsoft 365 Copilot seat holders — but the credit meter is unforgiving, with reasoning responses at 100 credits apiece and no rollover on prepaid packs.
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Google's standalone agentic AI platform starts at an aggressive $21 per seat, but separately billed compute, an unpublished Plus price and conflicting storage figures make the real cost hard to pin down before you talk to sales.
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AWS's modular agent platform covers the unglamorous parts of production AI agents — runtime, memory, tools, identity, observability — without locking you into a framework or model. Compelling for teams already on AWS, though the absence of published per-unit rates makes budgeting an act of faith.
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IBM's agentic control plane is a credible enterprise bet — prebuilt agents, hybrid deployment and genuine third-party agent governance — but the jump from $530 to $6,360 a month leaves a gaping hole in the middle of the lineup, and smaller teams shouldn't apply.
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Salesforce has officially launched Agentforce Contact Center, a native CCaaS solution that unifies voice, digital channels, CRM data, and AI agents. Available as an add-on for Agentforce Service customers, the platform is now live across the United States and Canada.
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